CNAS-CC01_2011理解与实施.ppt

* * * 要求正式的首次会议 * 召开正式的首次会议，与会者签到。这16条的详略程度，取决于客户人员对审核的熟悉程度。对于新客户要详细，但监督和再认证可简化，除非有很多新人参加会议 * .2 当审核进展不顺，遇到问题时，采取什么样的措施 * 观察员不能影响审核结果，审核组成员要求防止咨询在作为观察员时代替客户回答问题，干扰审核 向导不应当回答问题，除非被审核员问到 * 这里强调收集和验证证据，因此审核员不能只是靠询问来获得信息，还要通过其他方式验证得到的回答 完全是从ISO 19011来的 * There was lots of debate about the wording in this clause, “summarizing conformity and detailing nonconformity”. The key to the level of detail needed is in the words “recorded and reported to enable an informed certification decision to be made” Three parts of a nonconformity: the criteria, the statement of finding, and the evidence. The auditor shall stay away from suggesting the cause or solutions. Nonconformities shall not be recorded as OFIs. No soft grading. Recognizing that audits can easily become confrontational, it is important to try to resolve differences between the audit team and the client, and when this cannot be accomplished to record this. * Preparing the audit conclusions is an audit team function. * The closing meeting is to be formal with attendance recorded. The closing meeting shall include the 6 items a-f, but as with the opening meeting, the level of detail will depend on the experience of the personnel of the client. * “The audit report shall provide an accurate, concise and clear record of the audit to enable an informed certification decision to be made…” Every word is this statement is important…accurate…concise…clear…record of the audit. Why? to enable an informed certification decision to be made. This cannot be emphasized strong enough. The purpose of the report is to enable an informed certification decision to be made. Go back to .1 regarding audit findings we have the same issue “audit finding summarizing conformity and detailing nonconformity and its supporting audit evidence shall be recorded and reported to enable an informed certification decision…” Industry has enough concern about the content and quality of audit reports that it has initiated another CASCO Wor