商务英语函电 教学课件 作者 龙朝晖 马健美 14.ppt

Knowledge Objective Skill Objective Warm Up Business Situational Design Specimen Letters Notes Trade Terms and Typical Sentences Practice Training Skill Training Summary of Project Skill Training Situation: You are the product manager of Taihe High Tech Company. The main product of your company is anti-virus software. Now your client Lynn Laborary’s data system has been attacked. Their whole computer system crashed. Task: 1．To discuss different methods of dispute settlement. 2．To write a letter of resolving this dispute. 1． There are four main channels to resolve the business disputes in international practice, they are: negotiation, mediation（conciliation）, arbitration and litigation. 2. Dear Sirs, We are very sorry to have learnt from your E-mail of July 12 that your computer system were crashed. On going into the matter you mentioned we find that the poor performance of the anti-virus software is due to your incorrect upgrade. Our engineer will guide you how to recover the system step by step, and all datum could be recovered. We assure you that every possible action will be taken by our customer service to prevent a repetition of the same problem in the future. We sincerely apologize for the trouble caused to you and hope this matter will not affect our further cooperation. Yours faithfully, Ⅰ．Situational writing? 《商务英语函电》 Unit 14 Settlement of Dispute Knowledge Objective Skill Objective Warm Up Business Situational Design Specimen Letters Notes Trade Terms and Typical Sentences Practice Training Skill Training Summary of Project Skill Training Problem： Mr. Craig has started business with a company in China. He wants to know what to do if any dispute arises during the fulfillment of contract. Solutions: To discuss different methods of dispute settlement: mediation and arbitration. Ⅱ．Problem Solving The judicial or arbitration proceeding is nearly always ways understood as the final breaking off the relationship; mediation is often the most effective process for