ISO21001-2018教育组织-教育组织管理体系-要求及使用指南.doc

BS ISO 21001:2018 BS ISO 21001:2018 ISO 21001:2018 BS ISO BS ISO 21001:2018 ISO 21001:2018 PAGE \* roman vi PAGE \* roman vi ? ISO 2018 – All rights reserved PAGE \* roman vii PAGE \* roman vii ? ISO 2018 – All rights reserved Communicating the requirements for the educational products and services 21 Changes to requirements for the educational products and services 21 Design and development of the educational products and services 21 General 21 Design and development planning 22 Design and development inputs 22 Design and development controls 22 Design and development outputs 24 Design and development changes 24 Control of externally provided processes, products and services 24 General 24 Type and extent of control 25 Information for external providers 25 Delivery of the educational products and services 26 Control of delivery of the educational products and services 26 Identification and traceability 28 Property belonging to interested parties 29 Preservation 29 Protection and transparency of learners’ data 29 Control of changes in the educational products and services 29 Release of the educational products and services 29 Control of the educational nonconforming outputs 30 Performance evaluation 30 Monitoring, measurement, analysis and evaluation 30 General 30 Satisfaction of learners, other beneficiaries and staff 31 Other monitoring and measuring needs 31 Methods for monitoring, measurement, analysis and evaluation 32 Analysis and evaluation 32 Internal audit 33 Management review 33 General 33 Management review inputs 33 Management review outputs 34 Improvement 34 Nonconformity and corrective action 34 Continual improvement 35 Opportunities for improvement 35 Annex A (normative) Additional requirements for early childhood education 36 Annex B (informative) Principles for an EOMS 39 Annex C (informative) Classification of interested parties in educational organizations 49 Annex D