酒店服务题库-中餐宴会摆台与服务---英语口试题库.pdfVIP

中餐宴会摆台与服务英语口试题库

情景应答及答题要点：

1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.

A:Goodevening.Doyouhaveareservation?

2.Q:Howdoyoucheckupontheguest’snameofthereservation?

A:Goodevening.Underwhosenamewasourreservationmade?

3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewhere

quiet.

A:Verywell.Thiswayplease.Here’sawindowtableforfour

overlookingthelake.It’sveryniceandquiethere.

4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildren

inthehotel?

A:Sure,weofferbreakfastattherateof128RMBforeachadult,and

it’sfreeofchargeforchildrenunder6.

5.Q:TheguestswouldlovetotrysomeChinesefood,andtheyaskfor

youradviceonwheretohaveadinnerparty.

A:TheRoseRestaurantofourhotelservesverygoodChinesefood.It’s

onthe2ndFloor.

6.Q:Telltheguesthowtherestaurantwillholdthetableforthedelayed

guests.

A:Usually,weholdthereservedtableforfortyminutesforourguests.

So,pleasebesuretoarrivebefore6:40thisevening.

7.Q:Greettheguestsandcheckuponthemtoseeiftheyareenjoying

thefood.

A:Goodevening,iseverythingtoyoursatisfaction?Areyouenjoying

thefood?

8.Q:Informtheguestthattherestaurantisfullybookedthisevening,

andsuggestthathebookatablethesametimetomorrowevening.

A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?

Westillhavesomenicetablesavailablefortomorrowevening.

9.Q:Askthegueststheirpreferencefortheeggdishes.

A:Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsor

Omelets?

10.Q:Asktheguestsifthey’dliketowaitawhileintheloungeuntil

thetableisavailable.

A:Wouldyouliketohaveaseatandrestintheloungeforamoment？

We‟llseatyouassoonasthetableisready.

11.Q:Askthegueststheirpreferenceforfood,Chinese,