民航服务英语 教案 5 Telephone inquiry and Ticket Reservation.doc

长沙航空职业技术学院教案 项目 （任务） Telephone inquiry and Ticket Reservation 授课班级 授课教师 地 点 课时/累计 审批/日期 授课周次 6 课程类型 考查 教学方法 讲授 教 学 目 标 知 识 目 标 能力（技能）目标 Flight information, flight number, ticket fare and types Steps of booking a flight ticket How to make a telephone inquiry? 重 难 点 及 解 决 方 法 重点：main expressions for making a ticket reservation 难点：ticket cancelling, refunding and endorsing; stand-by passengers; 解决方法:学生练习以及教师讲解 能 力 训 练 任 务 及 案 例 Role-play: making a reservation Dialogue making and vocabulary 教学过程设计： 基础知识 国内航班号（航空公司代码+四位数字） 国际航班号（航空公司代码+三位数字） 识别航班号 CA902 telephone inquiry 电话询问; making a reservation/reserve /book 预订; flight ticket reservation/reserving flight ticket 机票预订; ticket office 售票处/ticket booking office 机票预定中心; round-trip ticket 往返票; one-way/single-way ticket 单程票; return ticket 回程票 regular flight/scheduled flight 定期航班; paying for the refund 支付退票款; domestic flight ticket 国内机票; international flight ticket 国际机票 time of departure 出发时间; time of arrival 到达时间； canceling a reservation 取消预订; Non-stop/direct flight 直达航班; changing a reservation/Endorsing ticket 更改预订/改签机票; flight number 航班号; refunding one's ticket /ticket refund 退票; missing one's flight 错过航班; putting someone on the waiting list 把某人列入候补名单; joint-way ticket 联程机票; connecting flight 联程航班 transfer 转机 Fare classes Types of Ticket Fare Pronunciation & Listening Section 1 pronunciation (page 56) / e? / available delay safe /a? / flight maximize privacy / ??/ noise boiled royal /a? / south cow flour / ??/ moment arrow tow Section 2 Listening (page 57, 00:28开始) 1. Could you check other flights leaving for New York in the late afternoon of the 8th as well, please? 2. There are plenty of seats available on that flight. 3. I'm afraid that flight is fully booked at the moment. 4. Just a moment, I'll check the schedule. 5. Could you tell me what the economic class fare is? FAQ & Useful Expressions Hello. This is the booking office of China Eastern Airlines. What can I do for you?