铁路客运英语PPT课件（17单元）task 2-7.pptxVIP

Task 2-7 Complaints, Thanks, Apologies and Advice I. Words and Phrases 1. make an apology to sb. for sth. 因为某事向某人道歉 2. vary from person to person 因人而异 3. be satisfied with 对……感到满意 4. be sincere with people/be genuine with people/treat people sincerely 以诚待人 5. disabled people/disabled individual 残疾人 6. temporary stop 临时停车 7. complaint 投诉 8. apologize/make an apology 道歉 9. proposal/suggestion/advice 建议 10. natural hazard/natural disaster 自然灾害 I. Words and Phrases 11. deal with/handle complaint 处理投诉 12. professional ethics 职业道德 13. investigate 调查 14. claim 索赔 15. service skills 服务技巧 16. service quality 服务质量 17. service attitude 服务态度 18. service mode 服务方式 19. clockwise 顺时针 20. anticlockwise/counterclockwise 逆时针 II. Dialogues air conditioner 空调 temperature room temperature 常温，室温 high temperature 高温 low temperature 低温 II. Dialogues speaker n.说话者, 演讲者,发言人; 扬声器;喇叭(loudspeaker) adjust v.调节,适应 adjust oneself to 使自己适应 adjust to 适应 adjustment n. volume control 音量控制 tea table 茶桌,茶几 teapoy n. folding table clockwise adv.顺时针地 counterclockwise adv.逆时针地 II. Dialogues worn out 疲惫不堪的；耗尽的 knock over 打翻；撞倒 scald v. 烫伤 medical box 医药箱 II. Dialogues spill v. （使）洒出，泼出 wipe up 擦干净；擦掉 tablecloth