第9谈判跨文化冲突社会正义9章节目标了解不同群体人们如何以.pdf

Chapter Objectives ◼ To understand how people from diverse groups engage in differently ◼ To introduce and apply a multi-dimensional framework of ysis ◼ To examine how inter al, inter-group and international intercultural s are impacted by micro, meso and macro-level issues ◼ To develop communication skills and strategies to rease effectiveness in addressing intercultural s Introduction ◼ What factors shape the s in the scenarios? ◼ Intercultural : ◼ The real or perceived patibility… ◼ …of values, norms, expectations, goals, processes or es ◼ …between two or more interdependent individuals or groups A Multi-Level Framework of ysis ◼ Micro Frame: ◼ Focus is on inter al in ction ◼ Focus is on cultural orientations to ◼ Meso Frame: ◼ Focus is on group prejudices, cultural histories, and identities ◼ Macro Frame: ◼ Focus is on media, discourse, political and economic factors Micro-Frame ysis ◼ Cultural Orientations ◼ Interdependent Orientation ◼ t Orientation ◼ High Context Communication ◼ Information is in the context, in relationships. ◼ Low Context Communication ◼ Information is verbally and explicitly shared. ◼ What happens when people from high context cultures and low context cultures communicate? Micro-Frame ysis ◼ Facework ◼ Face: Favorable social self-worth/other-worth in inter al relationships ◼ Communication strategies used to negotiate fac ween self and other ◼ Situational Factors ◼ A wide range of situational and relational factors also shape people’s approach to ◼ Time urgency, occasion, superior-subordinate status, etc. shape