酒店前台英语.pdfVIP

简单接待 & 服务英语 一 Cheek in 1、 Greeting Good morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel. 2、Do you have a reservation? /Have you booked the room? 您预订过 吗？ Please show me your passport , and fill in these forms. 请出示一下您的 护照，并将这些单子填写一下。 How many days do you want to stay? 您想住几天？ How do you wish to settle your account, in cash or by credit card?您想用 什么方式结帐，现金还是信用卡？ (1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 请付XXX 的预付金，您 的房费是XXX ，剩下的钱将在您结帐时退还给您。 2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line 出示一下您你信用卡好吗？我刷您XXX 的预 授权，结帐时您需要再出示一下您的信用卡，我们将根据您的实际消 费扣除您的费用，然后做离线交易。) Please sign your name ,take care your receipt and your room card, your room is XXX,it’s on the Xth floor. This way please .请在这里签名，请拿 好您的预付金单和房卡，你是XXX 房间，在XXX 楼，请这边走。 二Check out 1.Detail Please show me your room card and your receipt.请出示您的房卡和预 付金单 This is your bill,please check(verify)your signing.这是您的帐单，请核对 并签名 Do you need invoice?您需要发票吗？ 2.Parting See you next time, welcome back again ,have a nice trip.再见，欢迎下次 光临，旅途愉快。 Key words: passport 护照 reservation 预订 deposit 预付金 receipt 凭 证单 refund 退还 deduct 扣 除 invoice 发票 socket 插 座 lift(elevator) 电梯 electricity card 电卡 hair dryers(blowers) 电吹风 sewing kit 缝纫针线 包 shower cap 淋浴时用的塑胶浴帽 iron 电熨斗 三 Others Key words: laundry 要洗的衣服, 洗衣 AC(air-conditioner) 空调机 shlipper 拖鞋 bed sheet 床单 towel(face-cloth)面巾 bath-towel 浴巾 toothbrush 牙刷 pillow 枕头 cover(blanket)毛毯,毯子 ashtray 烟灰 缸 switch 开关 Internet 互联网 access 通道，入口 TV-set 电视 机 sewage 污水;污秽物 parking lot 停车场 emergency exit 紧急出口 Special time 1.Your deposit is no