DB37_T 4399-2021 养老机构临终关怀服务规范.docx

ICS?03.080 CCS?A?12 37 山 东 省 地 方 标 准 DB37/T?4399—2021 养老机构临终关怀服务规范 Standard?for?hospice?care?service?of?senior?care?organization 2021-10-18?发布 2021-11-19?实施 山东省市场监督管理局 发?布 DB37/T?4399—2021 目 次 前言? .................................................................................? II 1 范围? ...............................................................................? 1 2 规范性引用文件? .....................................................................? 1 3 术语和定义? .........................................................................? 1 4 基本原则? ...........................................................................? 1 4.1 全面照护? .......................................................................? 1 4.2 平等尊重? .......................................................................? 1 5 基本要求? ...........................................................................? 2 5.1 服务环境及分区? .................................................................? 2 5.2 设施设备? .......................................................................? 2 5.3 服务人员? .......................................................................? 2 6 服务内容与要求? .....................................................................? 2 6.1? 评估服务? ....................................................................... ? 2 6.2? 咨询服务? ....................................................................... ? 2 6.3? 生活护理? ....................................................................... ? 2 6.4? 膳食服务与营养支持? ............................................................. ? 3 6.5? 心理照护与情感支持? ............................................................. ? 3 6.6? 善后服务? ....................................................................... ? 3 7 投诉处置与评价改进? .................................................................? 4 7.1 投诉处置? ..............................................................