DB37_T 4495-2022 盲人按摩服务规范.docx

ICS?03.080.99 CCS?A?12 37 山 东 省 地 方 标 准 DB37/T?4495—2022 盲人按摩服务规范 Specification?for?blind?massage?service 2022?-?02?-?18?发布 2022?-?03?-?18?实施 山东省市场监督管理局 发?布 DB37/T?4495—2022 目 次 前言? .................................................................................? II 1 范围? ...............................................................................? 1 2 规范性引用文件? .....................................................................? 1 3 术语和定义? .........................................................................? 1 4 基本要求? ...........................................................................? 2 4.1 4.2 4.3 4.4  服务场所? ....................................................................... ? 2 服务人员? ....................................................................... ? 2 设施设备? ....................................................................... ? 2 用品用具? ....................................................................... ? 2 5 服务项目及要求? .....................................................................? 3 5.1 服务项目? .......................................................................? 3 5.2 服务要求? .......................................................................? 3 6 服务流程? ...........................................................................? 4 6.1 6.2 6.3 6.4  服务接待? ....................................................................... ? 4 服务准备? ....................................................................... ? 4 按摩操作? ....................................................................... ? 5 服务结束? ....................................................................... ? 5 7 服务评价与改进? .....................................................................? 5 7.1 投诉处理? .......................................................................? 5 7.2 服务评价? ..........................................................