商务接待与安排英文版.ppt

Speaking & Practice Model VI Business Reception and Arrangement Greeting and Introduction Learn & practice Task 1 Greeting & Introduction New words on business New words exhibition hall on display Watch a video and answer the quesiton. 1. What shall we talk about when we first meet somebody on business? 2. What detail should we pay attention to when we receive sb. from the airport or the train station? Video Procedure of business reception 1. Prepare the reception job. 2. Receive sb. on time. 3. Greet and introduce yourself. 4. Introduce your colleagues. 5. Ask the visitor about the journey. 6. Offer the help to get the baggage. 7. Lead the visitor away to the hotel. Dialog Read dialog 1 and check the reception procedure again. On the way to the hotel... 1. What will the receptionist talk to the visitor? 2. How will the receptionist seat on the car if he/she drive the visitor to the hotel? 3. How will the receptionist seat on the texi if he/she call a texi and lead the visitor to the hotel? On the way to the hotel... You can have small talks with the visitor: 1. The impression of the local place. 2. The weather of the local place. 3. The feeling of the journey. 4. More introduction of yourself and the company that you belong to. 5. Briefly introduction of the purpose of the travelling. 6. Sightseeing of the local place. ....... 1. Some controversial issues about the government and the Party. 2. Some confidential issues about the business. 3. Some issues about the personal privacy. 4. Some issues about the poor tasts. Seat plan I Receptionist Visitor D C B Seat plan II Texi Driver D Visitor Receptionist First meeting on business What is the difference from the situation when you receive sb. at the airport or train station? Video I Video II 1. What are they talking about at the beginning? 2. What are they going to do next? 3. How does Clive arrange for Mr. Sakai? Video III 1. What are they doing now? 2. If the visitor and you speak at the same time during the