dell供应商管理教材.ppt

Confidential Supplier Mgmt - Training JQE Program “ JQE Action Plan ” Template “ JQE Performance Plan ” Program Confidential Supplier Mgmt - Training Sub-tier Management Failure Analysis (factory and field) Process Capability Sub-tier Factory Monitor Factory Customer Experience First Pass Yields & Statistical Process Control Verified Line Reject Rate Verified Field Incidents Sub-tier Supplier Management Verified Field Incidents LEADING TO REDUCED WARRANTY COST Data correlation Confidential Sub-tier Supplier Management Monitor Supplier 制程能力 Monitor Supplier First Pass Yields/SPC Dell 厂内料件使用状况 分析市场不良 失效分析 (Factory and Field) 结果的相关性 Supplier Mgmt - Training Sub-tier Management Enhanced Utilization of Business Process Improvement - BPI Root Cause Corrective Action Improved FPY Improved VLRR Improved Reliability Confidential Supplier Mgmt - Training Sub-tier Management Supplier’s Factory Yield Higher Factory Yield Dell’s Customer Defects Monitor Factory Fallout = Better Dell Performance Internal Goal-CIP Internal Goal-CIP Internal Goal-CIP Confidential Purpose: 使sub-tier 的系统符合DELL的要求， sub-tier 有责任管控好他的出货并向DELL报告其产品质量状况 Scope: 使用于所有料件/工作平台（运输）/ OEMs and PCBAs 依据供货量或供货成本排定执行Sub-tier Management 次序 Sub-tier Management – 导言 Supplier Mgmt - Training Confidential General: 推动sub-tier 把基本的质量原则作为供货基础。 Supplier可以借鉴使用DELL的管理方式，也可以使用自己的管理程序和方法去达成DELL预期目标 Measures of Success: Sub-tier, Supplier 的管理方式 Dell的管理方式 VLRR, IFIR and FIR Sub-tier Management -导言 Supplier Mgmt - Training Confidential Supplier Mgmt - Training Sub-tier Mgmt – 执行 Supplier Develop Sub-tier Strategy 每一位Supplier都要有发展Sub-tier的计划 必要情况下（Supplier发展Sub-tier的计划）须经DELL SQE同意 明确关键部件 影响产品质量的潜在和实际因素 针对IFIR/ VLRR的前几大不良，要重点关注与其相关的一些早期数据 （针对IFIR/ VLRR的前几大不良）要明确料件供应商并重点关注 Supplier要明确Sub-tier Audit Plan /做到实际执行 Audit频次依据sub-tier 品质状况而定 有必要的话Audit还要包括QSA 、QPA 化解双方存在的隔阂/要求sub-tier 做相关改善 Confidential Supplier Mgmt - Training Sub-tier Mgmt -执行 Supplier建立SQE/ SJQE/ GQAM 计划 挑选/ 培训/认证/管理 Supplier 明确培训项目 Suppliers要建立SQE and