我国航运企业绩效评价指标选择研究中远集运的案例分析.doc

PAGE 摘 要 作为运输产业重要组成部分的航运业，在我国的国民经济与对外贸易的发展中发挥着重要的作用，是中国社会主义市场经济建设中具有战略意义的基础产业之一。为适应国际航运业发展的需要并提高自身的经济利益，我国航运企业必须从自身着手，加快体制创新进程，采用科学的管理手段，提高企业的经营管理水平，以应对未来国际航运市场更加激烈的竞争局面。 本文对航运企业的绩效评价体系进行了理论的梳理和实践的调查,以期得出航运企业绩效评价体系的设计思路和具体设计内容，并对绩效评价体系的变革跟踪调查分析。主要内容分为以下五个部分： 第一章对企业业绩评价这一概念进行界定并梳理了绩效评价的理论基础和理论框架。 第二章分析了航运企业的营业特点以及其绩效评价体系的设计基础。我们认为航运企业的绩效评价体系应该建立在航运企业特殊的行业特点以及航运企业的发展战略上。 第三章是对中远集运绩效评价体系的一个案例分析。作者在调查了中远集运最近一次的绩效评价体系变革的基础上，并结合发放的调查问卷，实际分析了变革前后绩效评价体系的所体现的设计思路。验证了第二部分绩效评价的设计思路。 第四章在分析了中远集运的绩效评价体系案例的基础上，我们得到一些启示，并期望进一步设计出我国航运企业在目前的发展环境下和战略背景之上的粗略的绩效评价体系。 最后，我们还结合中远集运案例对评价体系各部分权重进行调查问卷，并分析了中远集运员工对于指标重要性的看法。 关键词：航运企业，绩效评价，业绩指标，战略分析 ABSTRACT With the development of foreign trade and the domestic economy, the national shipping companies should catch hold of opportunities and take scientific measures to get ahead in the international shipping market. This dissertation is aim to establish a set of performance evaluation system for maritime companies in China, which includes the following five chapters. In first chapter, there is a definition described for the concept of enterprise performance evaluation and the theoretical basis and theoretical framework of performance evaluation have been reviewed. In second chapter, I analysis the operating features of shipping business enterprise and the design basis of their performance evaluation system. We believe that the shipping companies’ performance evaluation system should be established on the special characteristics of the shipping industry and the development of shipping enterprises’ strategy. In third chapter, we choose COSCON performance evaluation system as a case, analysis the measure’s chose and their importance. Since COSCON changed its performance evaluation system at the beginning of 2007, I issued questionnaires to employees on the basis of difference of the old system and the new one. From the survey results, the analysis of the actual performance before and after the change o