Implementing Lean Six Sigma throughout the Supply Chain 9.pdf

Chapter 8 Control Phase Introduction Here in the Control phase, the team was to focus on how to maintain the improvements that were seen in the data from the execution of the pilot plan. Their goal was to ensure that the key variables remain within the acceptable ranges under the modified process. Jim Pulls suggested that the controls might be as simple as using checklists or periodic status reviews to ensure that proper proce- dures were followed, or they could be as detailed as using process control charts to monitor the performance of key measures. No matter, Anita started the phase as she always did, with a list of questions for the team to discuss at the first meeting of the phase. ◾ During the project, how will we control risk, quality, cost, schedule, scope, and changes to the plan? ◾ What types of progress reports should we send to sponsors? ◾ How will we ensure that the business goals of the project are accomplished? ◾ How will we maintain the gains made? 231 232  ◾  Implementing Lean Six Sigma Throughout the Supply Chain Control Activities Deliverables Measure Results and Manage Change 1) Hypothesis Test Report Scorecard Data and Create 2) Mistake Proofing Process Control Plan 3) FMEA and Control Plan 4) Process Capability (DPMO) Apply PDCA Process 5) Statistical Process Control (SPC) Identify Replication Opportunities 6) Standard Work Develop Future Plans 7) Lessons Learned Figure 8.1 Control phase activities and deliverables. As a result of the phase’s kickoff meeting, the team compiled