高二英语如何写一封投诉信.doc

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LessonPlan

Howtowriteandreplyacomplaintletter

Teachingaims

Todevelopstudents’knowledgeofhowtowriteacomplaintletter—theoverallpurpose,basicstages,typicallinguisticfeaturesandpolitenessissues

Toequipstudentswiththeknowledgeofhowtoreplythecompliantletter—purposeforeachstage,acceptorreject,basicformatandtypicalexpressions

Toraisestudents’awarenessthatintheinter-culturalinteractions,anythingispossible,studentsshouldembraceallthepossibilitiesandsortoutthereasonsbehindit

Teachingobjectives:Studentswillknow

howtodocriticalincidentexercise.(basicprocedure)

thebasicstagesofwritingacomplaintletterandthepurposeofeachstagealongwiththespecificlinguisticfeaturesandformat

howtoreplyacomplaintletter,thetypicalstages,differentprocedureandlinguisticchoicesinacceptingandrejectingthecompliantandtheacceptableexpressionsandformat

Students/level:second-yearbusinessEnglishmajors/intermediate

ClassDuration:120minutes(threeperiodsinarowwithaten-minutebreakattheendofeachperiod)

Classsize:30

Physicalsite:Computerlabwithinternetaccess

Period1

Step/

time

TeacherActivities

StudentActivities

Purpose

Resource

1/

3min

Warmingup:

Askstudentsthefollowingquestions:

Haveyoueverencounteredforeigners?Ifoneday,you’vegotachancetogoabroadandgetrealcontactwiththeforeigners,canyouimagine,whatisgoingtohappen?

Answerthequestions

Warming-upquestionsdrawattentiontothecasegoingtobediscussedabout.(ifyoustayedabroad,takingataxiwouldbeonethingthatislikelyforyoutodo)

2/

5min

Preparingforthecriticalincidentanalysis

Presenttheencounter--thetaxi

Posethequestion:

Whydoyouthinkthetaxidriverisaskingfor$50insteadof$32.50?

Arrangethegroupandinstructthewayofdoingth