质量作用部署(ppt 29).pptx

QualityFunctionDeployment质量功能展开

1.IntroductionofQFDAppearance:1972,Mitsubishi,JapanDeveloping:1984,Xerox,theUnitedStates

QFDisaplanningtoolusedtofulfillcustomerexpectations.QDFisadisciplinedapproachtoproductdesign,engineering,andproductionandprovidesin-depthevaluationofaproduct.QDFfocusesoncustomerexpectationsorrequirements----thevoiceofthecustomer.

2.ThebenefitsofQFDCustomerdriven;Reducesimplementationtime;Promotesteamwork;Providesdocumentation.

ImplementationofQFDFormationofQFDteam;Collectinformationofcustomerexpectation(voiceofcustomer);Collectinformationoftechnicaldescriptions(voiceoforganization)

4. BuildtheHouseofQuality;5. Analyzeandmakeconclusionandsolution.

4.HouseofQualityCompositionofHouseofQuality:#LeftWall:顾客需求及其重要度#Ceiling:工程措施#Roof:相关矩阵#Room:关系矩阵#Floor:工程措施重要度和目标价值#RightWall:市场竞争性评估#Foundation:技术竞争性评估

RoofCeilingRoomFloorFoundationLeftWallRightWall

SymbolsusedinHouseofQuality:、◎：Strong+9：Medium+3△：Weak+1Blank:Norelationship0ExampleofformingtheHouseofQuality:

Problem:Thecustomerwouldliketohaveacupofdeliciouscafé.PleasebuildtheHouseofQualitytoindicatehowtofulfillthecustomerexpectations.

Solution:Collectinformationofcustomerexpectations.e.g.Hot;（烫的）Goodcolor;（悦目的）Fulltaste;（味道丰富的）Purecafétaste(sweet);（香味纯正的）Cheap;（价廉）Goodquantity;（量足）Keepingwarm.（保温）

Collectinformationoftechnicaldescriptionsaccordingly.e.g.Temperaturebeforeservice;（上桌时温度）Caffeinepercentage;（咖啡因含量）Tasteandcomposition;（味道、成份）Density;（浓度）Sweetcomposition;（香味成份）Densityofsweet;（香味浓度）Price;（售价）Capacity;（容量）Temperatureafterservice.（上桌后浓度）

Fillthecustomerexpectationstotheleftwallwhilethetechnicaldescriptionstheceiling.Using●,○,△toindicatetheinterrelationshipbetweentheleftwallandtheceiling.

上桌 咖啡 味道 味道 香味 香味 售价 容量 上桌时温 因含 成份 浓度 成份 浓度 后温度 量 度烫的●悦目○ ○味道 △丰富△○香味纯正○价廉○量足●保温○●

上桌 咖啡 味道 味道 香味 香味 售价 容量 上桌时温 因含 成份 浓度 成份 浓度 后温度 量 度烫的9悦目33味道丰富119