技能训练模块 英语导游 2. 接团服务meeting tourists.pptx

导游专业教学资源库Tour Guide Professional Teaching Resources Database秦皇岛职业技术学院导游专业教学资源库Tour Guide Professional Teaching Resources Database《导游英语》接团服务Meeting the Tour Group at the Airport 1. Arrive at the airport 2 hours before a flight arrives or 1 hour before a train arrives.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseMeeting the Tour Group at the Airport 2. After the tour group arrives, identify the group and make sure that all the information is correct, for example, the group code, and name of the national guide or tour leader.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseMeeting the Tour Group at the Airport 3. Check the number of the tour group through the tour leader or national guide. 导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseMeeting the Tour Group at the Airport 4. Make sure that all the luggage has been claimed and collected by porter and transferred to the coach.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseMeeting the Tour Group at the Airport 5. Lead the tour group to the coach and stand by the door to politely and warmly greet tourists and confirm the number of tourists.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseMeeting the Tour Group at the Airport 6. Make a welcome speech to the tourists since it is the first time to meet with them.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseMeeting the Tour Group at the Airport 7. Express wishes to serve them sincerely and try your best to help them adjust well in your country.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseII. Welcome Speech1. Greet the tourists. 导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseII. Welcome Speech2. Extend a warm welcome to the tourists.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseII. Welcome Speech3. Introduce your team (yourself the driver) to the group.导游专业教学资源库Tour Guide Professional Teaching Resources DatabaseII. Welcome Speech4. Tell the tourists that yo