国际凯悦餐饮模块如何展示游水海鲜.ppt

前言Introduction 在京津新城凯悦酒店，我们非常重视我们的客人，我们的使命是提供值得信赖的盛情款待。创造一种与我们接触后的不同 感受，这是我们对盛情款待的定义。 At Hyatt Regency Jing Jin City Resort and Spa, we highly value our loyal customer. Our Mission is providing authentic hospitality. Making a difference in the lives of those we touch, that is how we define hospitality . 一个关键的因素是非常专业的展示游水海鲜可以 避免我们让客人失望 。 An important factor in providing Hyatt Hospitality is we ensure we present live seafood is professional to avoid disappointing our guests. 前言Introduction 这表示我们一定要确保专业地展示游水海鲜。 That means that we must ensure that we present live seafood very professionally. 目标Objective 到此课程结束时，我们的目标是要确保你学会 “如何展示游水海鲜”， 并按照酒店标准实践。 By the end of this Session, our Objective is to ensure that you have learned “How to Present Live Seafood ” with Confidence, and according to our defined Standards. 有问题吗？ Any Questions? 1.准备器具Preparing Equipment 我们需要什么器具？ What equipment do we need? 小方托盘 Small rectangular tray 1.准备器具Preparing Equipment 我们需要什么器具？(续) What equipment do we need? (Cont’d) 点菜单 Captain order 1. 准备器具Preparing Equipment 我们需要什么器具？(续) What equipment do we need? (Cont’d) 塑料袋 Plastic bag 1.准备器具Preparing Equipment 我们需要确保什么？ What do we need to ensure? 小方托盘必须干净干爽Small rectangular tray is clean and dry 1. 准备器具Preparing Equipment 我们需要确保什么？(续) What do we need to ensure? (Cont’d) 点菜单状态良好 Captain order is in good condition 1. 准备器具Preparing Equipment 我们需要确保什么？(续) What do we need to ensure? (Cont’d) 塑料袋干净且无破洞 Plastic bag is clean and free from holes 2. 通知传菜员Informing the Runner 谁负责通知传菜员？ Who is responsible for informing the runner? 包房管家 Butler 2. 通知传菜员Informing the Runner 需要通知什么信息？ What does butler need to inform the runner? 包房号或桌号 Number of private room or table number 海鲜名称 Name of the live seafood 数量 Quantity 3. 通知鱼池厨师海鲜种类和数量Informing Seafood Type and Quantity to Chef 谁负责通知鱼池厨师？ Who is responsible for informing the seafood chef? 传菜员 Runner 3