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Ex 2 P69
Name of caller Sarah Grant
Number of people
One (Mrs. Grant’s daughter)
involved
ephone number 6161 9486
Address 12 Loft Street, East Horton
What has happened Mrs. Grant’s daughterfell from a
table and maybe has broken her
leg.
Ex 3 P69
1. What was her daughter ng when she fell down?
2. How do you think the operator sounds? What about
Sarah Grant?
3. What does the operator ask Sarah to do to help her
calm down?
4. What advice should the operator have given Mr. Grant
to avoid making the accident worse?
5. What should Mrs. Grant have done to prevent the
accident happening?
Ex 3 P69
1. What was her daughter ng when she fell down?
She was standing on a table in the kitchen and
was reaching up to the top cupboard.
2. How do you think the operator sounds? What about
Sarah Grant?
Calm and patient. Worried, anxious andfrightened.
3. What does the operator ask Sarah to do to help her
calm down?
To speak slowly and take deep breaths.
Ex 3 P69
4. What advice should the operator have given Mrs. Grant
to avoid making the accident worse?
Not to move her daughter and to keep her warm by
putting a blanket on her.
5. What should Mrs. Grant have done to prevent the
accident happening?
She should have given her daughter a ladder.
She should have put goods in a lower cupboard or
within the reach of her daughter.
She should have watched her daughter more closely.
She should have educated her daughter to observe
safety rules.
Make a description
Kitchen knives Electric wires on Cats or dogs may
are within kids’ the floor are in a ruin the meat
easy reach.
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