中央广播电视大学2022学年度第二学开放本科期末考试商务交际英语 (2).doc

PAGE PAGE # PAGE PAGE # 试卷代号：2140 中央广播电视大学2022学年度第二学期“开放专科”期末考试 商务交际英语（2）试题 2022年7月 注意事项 一、 将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带 出考场。 二、 仔细阅读题目的说明，并按题目要求答题。答案一定要写在答 题纸指定的位置上，写在试卷上的答案无效。 三、 用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。 I . MULTIPLE CHOICE （10 小题，每小题 1 分，共 10 分） Choose the letter indicating the best choice to complete each sentence or answer each question. A description . is a verbal and visual picture of something is a series of events that take place over time explains how to perform a task or do something To persuade people* you must be able to find out a for them to do it. method B. reason C. mistake The purpose of a collection letter is to . persuade a customer to buy a product give a discount to a potential customer ask a customer to pay a past-due bill 4? An organization chart is used . to show exact figures B. to show lines of authority C. to illustrate a procedure When illustrating the steps in a new procedure, which of the following graphic aids can be best used? A flowchart. B. A line graph. C. A map. The pitch of your voice is . the way your message sounds its highness or lowness the way in which you make a word sound In telephone communication, you should . get to the point without any greeting or introduction keep your company's address in confidentiality make sure you have the information you need The most frequent form of communication is ? speaking listening reading If the size of the audience listening to your presentation is small, ? you need a good sound system and effective visual aids you should talk about the subject without introduction you may be able to have more audience interaction The first step in any job search is to analyze . your personal and career goals your target market and company your study and work experience 11. TRUE/FALSE （10小题，每小题1分，共10分） Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your unders