【导游资格考试资料】英语导游服务能力(现场200问-).docx

1 / 56 导游服务能力——现场考试 200 问 一、导游规范知识问答及参考答案(65 问) 1．按业务范围区分，导游人员可分为哪几类？ 分为四类，分别是： (1)出境旅游领队人员； (2)全程陪同导游员： (3)地方陪同导游员； (4)旅游景区 讲解员 Differentiated by business, which kind of categories tour guides can be divided into? Divided into four categories, namely: (1) Tour leader. (2) National guide. (3) Local guide. (4) Tourist guide. 2．熟悉团队是导游人员带团的第一步， 它主要包括哪几方面的内容? 主要包括三方面内容： (1)熟悉团员情况； (2)熟悉团队特点； (3)熟悉接待计划和行程特点。 The first step of leading a group is being familiar with the team, what aspects of content it mostly consists of? Mainly includes three aspects: (1) Being familiar with group members. (2) Being familiar with team features. (3) Being familiar with hosting plans and trip characteristics. 3．在旅游团抵达的前一天， 导游人员应主要落实哪些接待事宜？ (1)与协作旅行社计调人员联系； (2)联系旅游车辆，确定接站时间； (3)核实团队住房及用餐预订情况； (4)掌握各种联系电话。 What should the tour guide do before the arriving of the tourist group? (1) Confirm the vehicle the tourist group took and the accurate arrival time: Ask clear accurate time with the information office of the airports, train stations quay (码头) before setting out. (2) Fix the time and place with the tour bus driver: guarantee to arrive half an hour in advance; Tell the schedule and arrangement of time and activity to the driver on the way; after reaching the station fix the parking place. (3) Check the right arriving time of the tourist group once more: arrive at the airport, station or quay ahead of time. (4) Get in touch with the porter(行李员) : Notify the place that the luggage is sent to, and fix the parking place with the luggage van (行李车) driver. (5) Receive the tourist group with signs or meeting boards at the station: meet the tourist at a striking (突出的) position at the station exit, indicate (标明) group name and number, leader’s name or national guide’s name or name of tourist on the meeting board. 4．导游人员接站服务程序主要分为哪几步个骤？ (1)提前半小时到达接站地点； (2)手持接站牌迎候客人； 2 / 56 (3)核实团队； (4)集合登车； (5)清点行李和人数。 The main station of tour guides service pr