《运营管理（双语）》教学大纲.docx

PAGE PAGE 4 Dalian Maritime University Course Syllabus: Operations Management Majors for: Logistics management\Transportation Management Study hours: 54 Designer:张燕 Credits: 3 Date: 2015年 3月25日 Course description The module of Operations Management is one of disciplinary course taught in bilingual languages for undergraduates. To provide a conceptual understanding of managing the operations of a business that produces a product or provides a service, and to gain insight on how organizations actually operate. To describe necessary improvements in the organizations operations in order to be competitive in the changing world markets. To investigate analytical techniques that support and build insight into management decision-making, and to gain experience in using these techniques. Techniques from quality, learning, forecasting, process design, scheduling, waiting lines, inventory and MRP are utilized. Underlying principles such as trade-off analysis, Pareto, process control, and optimization of resource usage are emphasized throughout. The objective is for the student to understand how organizations actually achieve results and how to identify opportunities to improve their operations. Course Content Chapter 1 Introduction of production and operation To master: 1. Define the term operations management. 2. Identify the three major functional areas of organizations and describe how they interrelate. 3. Identify similarities and differences between production and service operations. 4. Describe the operations function and the nature of the operations managers job. 5. Summarize the two major aspects of process management. To understand: 6. Briefly describe the historical evolution of operations management. 7. Characterize current trends in business that impact operations management. Chapter 2 Competitiveness, Strategy, and Productivity To master: 1. List the three primary ways that business organizations compete. 2. Explain five reasons for the poor competitiv