国际商务交际-Unit-3Making Telephone Calls课件.pptx

Unit 3Making Telephone Calls01Preparing for callsCONTENTS02Opening phone calls03Structuring telephone callsSkills overview·Making desk preparation ·Checking time in other time zones·Identifying call objectives·Listing main pointsPreparingforcallsStructuringtelephonecallsOpening phonecalls·Following the general call structure·Understanding specific call structures·Techniques forstructuring calls effectively·How to be polite, helpful, orderly and naturalPreparing for calls01Task 1 Pair work. Look at the cartoon and discuss with your partners the following questions.Starting up1. What are the problems they have?2. How can problem like this be avoided?Starting upKEY1. What are the problems they have?The main problem is lack of preparation. The caller in Shenzhen has not checked the time in New York is 2 a.m .. There is a time difference of 12 hours!2. How can problem like this be avoided?One should always check the time when calling different time zones. The earth is divided into 24 time zones, each of which is about 15° wide. Each time zone is one hour different to the next. Within each zone all clocks are set to the same time. This is the case all over the world — there are very few exceptions, such as Australia, where there are half-hour zones. The middle line, or meridian, is located in Greenwich in London. All time zones are based around Greenwich Mean Time. Each time zone to the west of Greenwich is on an earlier time zone, while those to the east of Greenwich are on a later time. Directly around the world from Greenwich is the International Date Line, where the time zones meet. The Date Line is 12 time zones to the east of Greenwich and 12 time zones to the west. Therefore, instead of a one-hour time difference, there is a 24-hour time difference. People who cross this line do not need to change their watch, but they need to change the date.Learning about communicationCall PreparationA successful phone call depends mostly on the preparation, no matter whether it