罗宾斯《管理学》第九版题库13.doc

Chapter 13 – Managing Change and Innovation True/False Questions WHAT IS CHANGE? 1. Change is an organizational reality. True (easy) 2. Organizational change can be alteration in people, structure, or technology. True (moderate) FORCES FOR CHANGE 3. The marketplace is an external force of change. True (moderate) 4. The change in demand for health care technicians is an example of an economic change. False (difficult) 5. Economic changes are an internal force of change. False (moderate) 6. Any manager can be a change agent. True (moderate) TWO VIEWS OF THE CHANGE PROCESS 7. The "calm waters" approach to change would be consistent with Lewin's concept of unfreezing, changing, and refreezing. True (difficult) 8. In the "white-water rapids" metaphor of change, managers should expect change at any time, and it may last for unspecified lengths of time. True (moderate) MANAGING CHANGE 9. Change threatens the investment you've already made in the status quo. True (easy) 10. One reason people resist change is that is substitutes ambiguity for uncertainty. False (difficult) 11. The manager's options for change essentially fall into three categories: structure, technology, and product. False (difficult) 12. Computerization is a technological change that replaces people with machines. False (moderate) 13. Probably the most visible technology changes in recent years have come through managers’ efforts to expand corporate financing. False (moderate) 14. Sensitivity training is a method of changing behavior through unstructured group interaction. True (easy) 15. Organizational cultures tend to resist change. True (moderate) 16. Techniques to change people and the quality of interpersonal work relationships are termed organizational development. True (moderate) 17. Cultural change is easier when the organizational culture is strong. False (easy) 18. The first step in accomplishing organizational cultural change is to initiate a reorganization