国际凯悦餐饮模块如何展示和服务整瓶白葡萄酒.ppt

前言Introduction 在京津新城凯悦酒店，我们非常重视我们的客人， 我们的使命是提供值得信赖的盛情款待。 创造一种与我们接触后的不同感受。 At Hyatt Regency Jing Jin City Resort and Spa, we highly value our loyal customer. Our Mission is providing authentic hospitality. Making a difference in the lives of those we touch. 一个关键的因素是正确且专业地展示和服务整瓶白葡萄酒。 An important factor in providing Hyatt Hospitality is we ensure that we present and serve a bottle of white wine professionally and correctly. 前言Introduction 这表示我们一定要确保正确且专业地展示和服务整瓶 白葡萄酒。 That means that we must ensure that we present and serve a bottle of white wine correctly and professionally. 目标Objective 到此课程结束时，我们的目标是要确保你学会 “如何展示和服务整瓶白葡萄酒”， 并按照酒店标准实践。 By the end of this Session, our Objective is to ensure that you have learned “How to Present and Serve a Bottle of White Wine” with Confidence, and according to our defined Standards. 有问题吗？ Any Questions? 当客人表示感谢时，应该如何 回应？ How do we respond when thanked by the guest? “不客气。” “You are welcome.” 餐饮部经典20 Food and Beverage Top 20 餐饮部经典20 Food and Beverage Top 20 标准检查Checking the Standards 问：我们需要哪些器具？ What equipment do we need? 问：准备器具时我们应该确保什么？ What do we need to ensure when preparing equipment? 问：我们如何靠近餐桌？ How do we approach the table? 问：如果客人只点白葡萄酒，我们应该如何摆放杯子、边碟、鸡尾酒巾、小吃和冰桶？ Where do we place glass, side plate, cocktail napkin, bar snack and ice bucket when the guest orders a bottle of red wine only? 问：如果客人点餐，我们应该如何摆放杯子、边碟和冰桶？ Where do we place glass, side plate and ice bucket when the guest orders food? 问：如何展示葡萄酒？ How do we present the wine? 标准检查Checking the Standards 问：展示葡萄酒时，我们要对客人说些什么? What do we need to say to the guest while presenting the wine? 问：我们如何打开葡萄酒？ How do we open the wine? 问：我们将瓶塞放在哪里？ Where do we place the cork? 问：客人品尝白葡萄酒时，如何倾倒葡萄酒？ How do we pour the wine when the guest tastes the wine? 问：品尝葡萄酒前，我们要对客人说些什么? What do we need to say to the guest before the guest tastes the wine? 问：客人喝白葡萄酒时，如何倾倒葡萄酒？ How do we pour the wine when the guest drinks the wine? 问：离开餐桌前我们应该说什么？ W