智能旅游智慧旅游外文文献 Smart tourism_ Traveler, business, and organizational perspectives.pdf

Information Management 54 (2017) 683–686 Contents lists available at ScienceDirect Information Management journal homepage: /locate/im Editorial Smart tourism: Traveler, business, and organizational perspectives MARK As a genre of social sciences, tourism research has been a core of interdisciplinary studies, merging with diverse study areas, such as geography, anthropology, economics, and sociology [1]. Smart tourism research (STR) seeks to identify better design and systems, effective methodologies and approaches, and efficient resource management in synthesizing new value propositions for tourists as well as tourism and hospitality business industries. Based on smart tourism phenomena, diverse technologies (e.g., application technologies, sensors, data analytics, optimization, and visualization) have taken a critical role to produce multiple levels of social materiality and economic impact [2]. Smart tourism is a social phenomenon arising from the convergence of citizens’ daily life in business [3] and tourism ecosystems [4] (see Fig. 1). The layers of smart city and tourism provide systems, which involve flows and exchanges of data and information. Such flows and exchanges constantly depend on interdependence and interact with external systems (e.g., transportation, healthcare, and payment systems), along with resource sharing for optimization. Optimization is achieved through advance technologies in the ecosystems with the support of residential government policies and systems integration